ShturmanSupport
Write to us — we reply in English and Russian, usually within 1–2 business days.
To help us help you faster, please include:
- your ID from the app: Settings → account card → Copy
- your iPhone model and iOS version
- what happened and roughly when
- for connection problems — your country and network type (Wi‑Fi or mobile)
You can attach the connection log: Settings → Support → turn on “Attach connection log”. The log is stored only on your iPhone and is sent only if you attach it yourself. It contains no site addresses and no checked links.
Fixes for common problems
It won’t connect
Make sure the internet works without the VPN. Choose Fast connect or another country. If that doesn’t help, restart the app. As a last resort, remove the VPN configuration (iPhone Settings → General → VPN & Device Management) and connect again — the app will ask for permission once more.
The app asks for VPN permission
This is an iOS system prompt: without it the app cannot create a secure connection. You only grant it once.
Connected, but sites load slowly
Try another country or Fast connect — the app will pick a less busy server.
I bought Premium but it isn’t active
Open Settings in the app → Restore Purchases. Make sure your iPhone is signed in to the same Apple ID you subscribed with.
How to cancel or get a refund
Cancel: iPhone Settings → your name → Subscriptions. Refunds go through Apple: reportaproblem.apple.com.
How to delete my data
Write to us with your ID from the app and we will delete the data linked to it within 30 days. You can clear the link check history yourself: Settings → Clear history.